FAQ

Contraception Direct

Frequently asked questions

Is there a cost for this service?

No, this is a free NHS service! All aspects of the service, including medication and delivery, are completely free of charge.

How can I be assured of the credibility of this service?

We operate from Orford Pharmacy, a UK-registered pharmacy located at 45 Cotswold Road, Orford, Warrington, Cheshire, WA2 9SF. Our General Pharmaceutical Council (GPhC) registration number is 9011296, and the Superintendent Pharmacist is Mr. Zubair Malik (GPhC number 2045155). You can verify our registration and credentials on the GPhC website.

Can this service initiate contraception for those who have never used a pill before?

Yes, we can assist patients who have never used oral contraception before. During your consultation, our clinicians will assess your medical history and eligibility to safely start you on the contraceptive pill. Please note that an up-to-date blood pressure reading may be required.

Do I need to be at home to receive the delivery?

No, a signature is not required to receive the package. Deliveries are discreet and can be posted through your letterbox.

How long does delivery take?

Your medication will be shipped the same day if your appointment is early enough; otherwise, it will be sent the following morning. You can generally expect to receive it within 48-72 hours of your appointment.

When will I receive my consultation call?

Your call will take place within the one-hour slot you selected during booking. For example, if you booked a 2 PM slot, you may be contacted anytime between 2 PM and 3 PM.

What happens if I miss my consultation call?

If you miss your call, we will try to contact you two more times within your scheduled one-hour slot. If we are still unable to reach you, you can email us to reschedule your consultation at a time that works for you.

Who is eligible to use this service?

You can use this service if you are already taking a contraceptive pill and need a repeat prescription or if you are interested in starting oral contraception for the first time. There are a few age guidelines:

 

There’s no minimum age as long as you’ve had your first period.

 

If you’re under 16, we may ask additional questions to ensure you understand the service.

 

The maximum age for the service is 54.

 

 

Additionally, you must have a registered address in England to use this service. Please note that an up-to-date blood pressure reading may be required during your consultation.

Can I get a different brand or type of contraceptive pill through this service?

This service primarily provides repeat prescriptions for your current contraceptive pill. However, if you are considering switching brands or types, our clinicians can assist during your consultation to ensure your needs are met.

Can I use this service if I am pregnant or breastfeeding?

This service is for those who currently use the contraceptive pill as their birth control method. If you are pregnant or breastfeeding, our clinicians can provide guidance during your consultation to help you understand which contraception options are suitable.

Can I still use this service if I have certain health conditions?

If you have certain health conditions that may affect contraceptive use, our clinicians will assess this during your consultation to ensure the contraceptive pill remains safe and suitable for you. An up-to-date blood pressure reading may be requested.

Can I use this service if I’m travelling or temporarily living outside England?

You must have a registered address in England to use this service. If you’ll be away for an extended period, discuss options with our clinicians during your consultation.

What if I need emergency contraception?

This service is only for repeat prescriptions or initiating regular oral contraception. If you require emergency contraception, you can obtain it from pharmacies, certain clinics, or by consulting with a healthcare professional.

What should I do if I experience side effects?

If you experience any side effects, discuss them with our clinicians during your consultation. They can advise if the side effects are typical or if a different contraceptive might be better for you.

What should I do if I miss a dose?

Instructions on what to do if you miss a dose will be included with your medication as well as being available under the 'About Your Pill' tab on our website. You can also discuss this with our clinicians or refer to the NHS website for guidance on missed doses.

How often will I need to have a check-up?

While this service allows you to obtain a repeat prescription, it’s recommended that you have regular check-ups with our clinicians during your consultations to ensure your contraceptive method remains safe and effective for you. An updated blood pressure reading may also be requested.

Can I order more than three months’ supply at a time?

To ensure safe and consistent monitoring, the service dispenses the contraceptive pill in three-month supplies only.

Will my GP be informed?

Yes, an electronic notification can be sent to your GP after your consultation. However, you may choose to opt out if you prefer that your GP is not notified.

How secure is my personal information?

The service follows NHS data protection policies to ensure that all personal information is kept secure and confidential.